These terms and conditions apply to all activities operated by Poldice Valley Equestrian Limited, including Horse Riding Cornwall, the Changing Lives Through Horses programme and Alternative Provision.
Horse Riding Cornwall works hard to ensure every rider has a safe and enjoyable experience.
The welfare of our horses is always our highest priority and, on occasion, lessons may need to be altered to ensure their wellbeing.
Poldice Valley Equestrian Limited reserves the right to:
• Change instructors where necessary.
• Change lesson times or activities.
• Allocate horses based on rider ability, suitability, welfare and availability.
• Cancel lessons at short notice where circumstances require.
Wherever possible, clients will be notified as soon as reasonably practicable.
Management's decision is final.
• Full payment is required at the time of booking.
• Bookings are only confirmed once payment has been received.
• Bookings close 48 hours before the lesson start time.
• Refunds are not available
If you are unable to attend your lesson, you may reschedule your booking through your ECPro account.
• Lessons cancelled 7 days or more before the booking will receive a credit to the rider's ECPro account.
• Lessons cancelled with less than 7 days' notice are not eligible for a refund or credit.
• Credits remain valid for three months from the date of issue.
• Credits may be transferred to another ECPro customer if required.
Safety of riders, horses and staff always comes first.
If weather conditions are uncertain, please contact us before travelling.
• Heavy snow
• Heavy rain or flooding
• Strong winds
• Electrical storms
• Power failure affecting the indoor arena
• Extreme heat
• Any other conditions considered unsafe by management
• Heavy snow
• Medium or heavy rain/flooding
• Medium to strong winds
• Extreme heat
• Any other conditions considered unsafe by management
Where Horse Riding Cornwall cancels a lesson due to weather or safety concerns, an ECPro
credit will be issued. No cash refunds will be given.
The Changing Lives Through Horses programme is an educational course delivered over a planned programme of sessions and is not operated as individual riding lessons.
• Bookings are made on a per-term basis.
• Invoices are issued at the beginning of each term.
• Places are limited and reserved specifically for each participant.
• Payment remains due for the full term regardless of attendance.
As this is a structured educational programme:
• Missed sessions cannot be transferred.
• Missed sessions are not refundable.
• Credits are not issued for absences due to holidays, illness, appointments or any other reason.
• Sessions cancelled by participants cannot be rearranged.
Where Poldice Valley Equestrian Limited is unable to deliver a session due to circumstances within our control, every effort will be made to rearrange the session where reasonably
possible. This cannot be guaranteed. Horse allocation, instructors and session content may vary according to participant needs, horse welfare and operational requirements.
Alternative Provision placements are commissioned educational placements rather than pay-as-you-go riding lessons.
• Placings are agreed with the referring school, local authority or funding organisation.
• Sessions are booked for agreed days and times for the duration of the placement.
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EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.
Please contact the Yard, School or Livery directly. Horse Riding Cornwall is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.
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